Industry-Specific Solutions
Enhance work practices with ServiceNow. Our team utilizes industry expertise to improve global experiences for employees and customers.
Healthcare & Life Science
Provide better patient care with digital workflows for clinical teams.
Manufacturing
Achieve fully connected operations and redefine manufacturing standards.
BFSI
Provide smooth, compliant experiences for both customers and agents.
Retail
Improve customer experiences online and in-store with automated workflows."Who We Are?
We help organizations work smarter and get the most out of ServiceNow, improving experiences throughout the workplace.
Deliver Faster, Smarter, Connected Customer Experiences
Transform your service operations with ServiceNow CSM — and only pay when you see the results.
Legacy CRMs Can’t Keep Up
Traditional customer service tools are reactive, fragmented, and hard to scale. LiimraSoft implements ServiceNow CSM to unify your customer service operations — improving resolution speed, automating routine requests, and delivering proactive support across all channels.
What We Deliver with ServiceNow CSM
Omnichannel Case Management
AI-Powered Virtual Agents
Customer Portal & Knowledge Base Setup
Automated Workflows for Service Requests
Proactive Case Prevention with Predictive Intelligence
Field Service Management Integration
B2B & B2C Use Cases Enabled
Why Choose LiimraSoft for CSM?
Free Assessment – Pay After Results
Try before you commit
Customer Experience Engineering
We don’t just implement tech — we transform journeys
Enterprise Integration Support
Connect with Salesforce, SAP, Azure, and more
Guaranteed SLA Delivery
Timely, quality execution
Certified Experts
Proven ServiceNow professionals on every project
Performance Optimization Included
We ensure your instance scales as you grow
Success Stories
Customer Success, Powered by ServiceNow
We reduced our average resolution time by 40% and automated 65% of common requests — thanks to
LiimraSoft’s ServiceNow CSM deployment.”
— VP of Customer Experience, FinTech Enterprise.
Let’s Reinvent Your Customer Service — Starting Free
Request a free CSM assessment today. No risk, no upfront cost.
Let’s help your team deliver faster, smarter, and more consistent customer service with ServiceNow CSM.
Frequently Asked Questions
Q1: What is ServiceNow CSM and how is it different from a traditional CRM?
ServiceNow CSM is a modern customer service solution focused on resolution, automation, and
connected service delivery, not just tracking interactions.
Q2: How does the “Pay After Results” model work?
We begin with a free assessment, build your roadmap, and only invoice when agreed KPIs (faster
resolution, automation, CSAT improvement) are met.
Q3: Can you integrate CSM with my existing CRM or support tools?
Yes — we specialize in seamless integrations with Salesforce, Zendesk, and other tools using
ServiceNow’s Integration Hub and custom APIs.
Q4: Is this solution suitable for both B2B and B2C?
Absolutely. We tailor the platform for your use case — whether you’re serving external customers,
partners, or internal teams.
