Measuring Your Readiness
ServiceNow’s Now Platform provides a powerful foundation for driving digital excellence across the enterprise. However, it’s essential to evaluate whether your organization is truly ready to harness its full potential and maximize its benefits.
Strategic evaluation plays a pivotal role in determining success.
The digital transformation journey often starts with IT Service Management (ITSM), but it shouldn’t end there. To drive true enterprise-wide impact, this journey must extend across departments like Operations, HR, Finance, Manufacturing, and Supply Chain.
This is where Liimrasoft can support your organization by helping you explore key questions such as:
- Does your current tool support integration with broader IT Operations Management (ITOM) systems and offer advanced ITSM features?
- Is your organization mature enough in Infrastructure & Operations (I&O) to fully capitalize on the capabilities of the Now Platform?
- Do you have the right resources in place to ensure a smooth and successful implementation?
Why Choose Liimrasoft to Assess Your Infrastructure?
An External Perspective
Looking inward can make it difficult to uncover hidden gaps in your systems. Liimrasoft brings an objective, outside-in view backed by expert insights and practical guidance from experienced IT professionals.
Strategic Implementation Roadmap
Implement a risk-based vulnerability management approach to safeguard your infrastructure and applications effectively. Leverage collaborative workspaces to enhance risk management and streamline IT remediation processes.
Holistic Evaluation
ServiceNow SecOps leverages advanced AI capabilities to proactively predict vulnerabilities, utilizing threat intelligence data and scanning applications and services for potential weaknesses.
Insight-Driven Decisions
We collect and analyze data from your ITSM, monitoring tools, and other essential sources to perform a complete readiness assessment. This data-driven strategy allows us to deliver precise recommendations aligned with your business needs.
Success Stories
Honest Reviews from our Customers
We reduced our average resolution time by 40% and automated 65% of common requests — thanks to
LiimraSoft’s ServiceNow.”
— VP of Customer Experience, FinTech Enterprise.
We will Guide you, work with you and deliver the best
Contact us today to schedule a consultation or to learn more about our services.
Let’s help your team deliver faster, smarter, and more consistent customer service with ServiceNow CSM.
Frequently Asked Questions
Q1: What is ServiceNow CSM and how is it different from a traditional CRM?
ServiceNow CSM is a modern customer service solution focused on resolution, automation, and
connected service delivery, not just tracking interactions.
Q2: How does the “Pay After Results” model work?
We begin with a free assessment, build your roadmap, and only invoice when agreed KPIs (faster
resolution, automation, CSAT improvement) are met.
Q3: Can you integrate CSM with my existing CRM or support tools?
Yes — we specialize in seamless integrations with Salesforce, Zendesk, and other tools using
ServiceNow’s Integration Hub and custom APIs.
Q4: Is this solution suitable for both B2B and B2C?
Absolutely. We tailor the platform for your use case — whether you’re serving external customers,
partners, or internal teams.
