Industry-Specific Solutions
Enhance work practices with ServiceNow. Our team utilizes industry expertise to improve global experiences for employees and customers.
Healthcare & Life Science
Provide better patient care with digital workflows for clinical teams.
Manufacturing
Achieve fully connected operations and redefine manufacturing standards.
BFSI
Provide smooth, compliant experiences for both customers and agents.
Retail
Improve customer experiences online and in-store with automated workflows."Who We Are?
We help organizations work smarter and get the most out of ServiceNow, improving experiences throughout the workplace.
Take Control of Your IT Operations with ServiceNow ITOM
Streamline operations, eliminate service disruptions, and gain full visibility — with zero upfront risk.
Heading: Modern IT Demands Modern Operations
ServiceNow ITOM enables proactive monitoring, intelligent automation, and deep visibility across your infrastructure — whether on-premises or in the cloud. LiimraSoft helps you unlock its full power, fast.
LiimraSoft’s ITOM Expertise Covers the Full Lifecycle
Discovery & Service Mapping
Gain real-time visibility into your infrastructure and dependencies
Event Management
Reduce alert noise and respond faster with AI-powered correlation.
Health Log Analytics
Analyze system performance patterns and prevent outages before they happen.
CMDB Optimization
Ensure your configuration management database is accurate, clean, and actionable
Cloud Management & Orchestration
Automate provisioning and governance across AWS, Azure, and hybrid environments
AIOps Enablement
Apply predictive analytics to optimize performance and resource allocation
Why LiimraSoft for ITOM?
Certified ServiceNow ITOM Experts
Cross-domain integration experience (ITSM, CMDB, CloudOps)
Trusted by healthcare, manufacturing, and enterprise clients
Accelerated, low-risk delivery model
Defined SLAs and measurable outcomes
Success Stories
Mini Case Study or Testimonial Block:
Ready to Optimize Your IT Operations?
We assess your ITOM maturity for free — and you pay only when we deliver results.
Let’s help your team deliver faster, smarter, and more consistent customer service with ServiceNow CSM.
Frequently Asked Questions
Q1: What IT Infrastructure components can we discover and manage with ServiceNow ITOM?
With ServiceNow ITOM, you can discover and manage:
- – Network devices (switches, routers, firewalls, etc.)
- – Physical & virtual servers with OS, apps, and configs
- – Storage (SAN, NAS, disk arrays)
- – Databases (Oracle, SQL Server, MySQL, PostgreSQL)
- – Applications (on-premises and cloud)
- – Cloud platforms (AWS, Azure, GCP)
- – Containers (Docker, Kubernetes)
- – IoT devices (sensors, cameras, etc.)
Q2: What is CMDB in ServiceNow ITOM?
ServiceNow CMDB is a central repository of IT assets (CIs), their relationships, and dependencies. It gives IT teams a complete view of the infrastructure to support informed decisions in change, incident, and problem management—helping improve service availability, reduce MTTR, and enhance service delivery.
Q3: What is ITOM Governance in ServiceNow?
ITOM Governance in ServiceNow provides policies and guidelines to manage IT infrastructure, align operations with business goals, improve service delivery, and reduce risk.
Key areas include:
- Policy Management: Define and enforce IT policies (security, compliance, change).
- Risk Management: Identify and mitigate IT risks.
- Compliance Management: Ensure regulatory compliance (HIPAA, PCI DSS, SOX).
- Performance Management: Monitor operations to meet performance goals and SLAs.
Q4: Is this solution suitable for both B2B and B2C?
Absolutely. We tailor the platform for your use case — whether you’re serving external customers,
partners, or internal teams.
